Your Frequently Asked Questions about CCPT
Helpful course advisors are available to help answer any questions you may have and give you useful advice. Please call them on
Freephone 0800 062 2900 or 0207 307 5922.
Freephone 0800 062 2900 or 0207 307 5922.
For maximum convenience, here we answer some of the frequent questions people ask about the Centre for Counselling and Psychotherapy Training and the courses available.
I want to become a fully qualified professional counsellor, can these courses help me?
Yes!
If you have no counselling experience or knowledge we recommend you start with the NCFE CACHE Level 2 Certificate in Counselling Skills (600/0728/X) course. This course offers an ideal first step towards becoming a qualified counsellor.
The NCFE CACHE Level 3 Diploma in Counselling Skills (600/0727/8) course is the next step to becoming a qualified counsellor and enables you to develop an in-depth knowledge of counselling skills.
After successfully completing the Level 3 Diploma, you will need to progress to a Level 4 Counselling qualification in order to become a fully qualified professional counsellor.
Do I need any previous experience to enrol on a course?
The NCFE CACHE Level 2 Certificate in Counselling Skills (600/0728/X) course is suitable for beginners. This course offers a solid basis to the use of counselling skills.
The NCFE CACHE Level 3 Diploma in Counselling Skills (600/0727/8) course is ideal for gaining more in-depth counselling skills. It is recommended that you have completed a Level 2 counselling qualification or have the equivalent level of experience.
How do the courses work?
- Our unique, interactive courses are taught through our suite of videos, group discussions, interactive activities, written content, and questions and answers. Your CCPT tutor will support you throughout your course by phone, Skype, online messaging or email.
- As soon as you enrol, you will receive access to your online course materials. You can then start as soon as you want – there are no term start dates to fit around.
- Our flexible courses are ideally suited to busy adults. You can enjoy your course anywhere and at any time, fitting your studies around your lifestyle and circumstances.
- You can learn at home, whilst relaxing in the garden, during a work break, from anywhere in the world – all you need is an internet connection and a laptop, mobile, tablet or computer.
- All course materials have been created by experts.
- And you can progress at your own pace. Also, if you’re having a busy time at work or with family commitments and need a break, that’s fine with us. You have two years to complete your course.
- You can also contact the CCPT student support team who are here to help you Monday to Friday, 9am to 5pm.
- You will have access to your own e-portfolio to conveniently save evidence that demonstrates the skills and understanding you have gained. This will be gathered through questions and answers, reflective activities, assignments and audios/videos.
- On successful completion, you will be awarded your certificate.
Will CCPT give me help to complete the course?
Yes. We believe expert, inspired teaching and friendly encouragement are just as important as great study materials and you will be assigned a tutor to work closely with you throughout your course.
As well as marking and giving you written feedback on your work, you can call or email your tutor – they will be happy to help. To give you peace of mind, CCPT tutors have advanced level qualifications, considerable clinic experience and a real passion for their subject.
What qualifications can I achieve?
Successfully complete the Level 2 Certificate in Counselling Skills course to be awarded the:
- NCFE CACHE Level 2 Certificate in Counselling Skills (600/0728/X) qualification
Successfully complete the Level 3 Diploma in Counselling Skills course to be awarded the:
- NCFE CACHE Level 3 Diploma in Counselling Skills (600/0727/8) qualification
How do the assessments work?
You will have access to your own e-portfolio to conveniently save evidence that demonstrates the skills and understanding you have gained. This will be gathered through questions and answers, reflective activities, and audios/videos.
You will also have assignment/s to complete and for maximum convenience, you are able to submit these online. Your tutor will then mark your assignment and give feedback to you online.
How long does it take to complete a course?
The courses are designed to give you maximum flexibility. Once you have enrolled, you can enjoy your course when you want and progress at your own pace, fitting your learning around other commitments.
The time taken depends on how quickly you would like to progress and how much time you wish to commit to study and the course you choose.
As a guide, the NCFE CACHE Level 2 Certificate in Counselling Skills (600/0728/X) has an expected total study time of 160 hours, studied at your own pace. The NCFE CACHE Level 3 Diploma in Counselling Skills (600/0727/8) has an expected total study time of 400 hours, studied at your own pace.
You have 2 years from your enrolment date to complete your course. This should be plenty of time, allowing you, if necessary, to take a temporary break from your course for other commitments, while providing a motivating deadline.
What could I do when I successfully complete my courses?
The Level 2 and Level 3 qualifications are the initial steps in your journey to becoming a fully qualified professional counsellor. They can also be of use within work or family situations and are especially helpful for workers in health or social care, child care, teaching and voluntary work.
Counselling is rewarding and can make a real difference to our lives. After completing the Level 2 and Level 3 courses, you will need to progress to a Level 4 counselling course to become a fully qualified professional counsellor. For students wishing to continue to a Level 4 qualification, CCPT offers an advisory service for progression.
Can I register for professional membership with your courses?
Both CCPT courses have been awarded Online Quality Checked status by the National Counselling and Psychotherapy Society (NCPS) and our students are able to obtain NCPS student membership.
Registration with professional membership bodies (such as NCPS, BACP and CPCAB) is appropriate for level 4 qualifications and CCPT has linked up with Heartwood Counselling and Psychotherapy, one of the leading providers of accredited Counselling Training, which offers the Level 4 Advanced Diploma in Counselling course (NCPS accredited) in London, Devon, Birmingham and West Yorkshire.
Why is counselling so valuable?
- “Nearly 3 million people in Britain are in ‘distressed’ relationships where they regularly argue or consider divorce.”1
- 526,000 workers suffer from work-related stress, depression or anxiety annually2.
- The number of children having therapy for anxiety has risen by 60% in two years3.
- 12.5 million working days are lost annually due to work-related stress, depression or anxiety1.
- 92% of young people will experience what they see as a significant bereavement before the age of 164.
1 Source: http://www.independent.co.uk/life-style/love-sex/one-in-five-couples-in-distressed-relationships-report-finds-a7047521.html
2 Source: http://www.hse.gov.uk/statistics/causdis/stress/. Figures relate to 2016/2017.
3 Source: http://www.telegraph.co.uk/news/2017/12/08/number-children-having-anxiety-counselling-rises-60-per-cent2/
4 Source: https://www.jrf.org.uk/report/impact-bereavement-and-loss-young-people
2 Source: http://www.hse.gov.uk/statistics/causdis/stress/. Figures relate to 2016/2017.
3 Source: http://www.telegraph.co.uk/news/2017/12/08/number-children-having-anxiety-counselling-rises-60-per-cent2/
4 Source: https://www.jrf.org.uk/report/impact-bereavement-and-loss-young-people
What payment options are available?
You can choose from two payment options:
- The total course fee in one sum
- Pay by equal monthly payments*
* Your certificate will be issued when you have successfully completed your course and finished your course payments.
How do I apply for a course?
There are two ways you can enrol on a course:
1. Online – please click here. Enrolling is 100% secure and can be completed in just 3 minutes.
2. By phone – please call Freephone 0800 062 2900 or 0207 307 5922 and speak with one of our helpful course advisors.
I enrolled with you a while ago. Can I carry on with my course?
While we do not set deadlines for completing assignments, we do recommend to students that they complete their course within 2 years of enrolment – this is because we frequently review our courses and update the course materials when necessary.
If you have enrolled:
Within the last 3 years and still have your course materials; you are welcome to continue with your course by sending in your next assignment to us when you are ready. This will be marked by your tutor and returned to you, so you can continue with your studies as normal.
NB If your course carries a qualification from an external awarding body and not CCPT’s own certification, please note that the content and/or qualification may have changed since you enrolled to take into account new regulations or requirements; therefore your request will be reviewed in line with the rules set out by the awarding body and may not be available to resume after 2 years from your enrolment date. If the qualification is available, there may be an additional charge in order to complete your studies and we will advise you accordingly.
Between 3 – 5 years ago and still have access to your course materials, you may be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.
If you no longer have your course materials, you will be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.
More than 5 years ago.
We are not usually able to accept course continuation requests unless they are under exceptional circumstances, you may wish to re-enrol or complete our resume course form in order to provide further details for your request to be reviewed.
We are not usually able to accept course continuation requests unless they are under exceptional circumstances, you may wish to re-enrol or complete our resume course form in order to provide further details for your request to be reviewed.
My circumstances have changed since I enrolled and I am struggling financially, can you help?
We pride ourselves on providing courses that allow flexibility in learning and allow our students to study in their own time and at their own pace to fit in with their commitments in life.
In the event that your circumstances change after enrolment we are here to help and invite you to contact a member of our team to discuss the options available.
In many cases we are able to offer reduced/affordable payments which will allow you to continue with your studies (in line with the payments you make) until such time as your circumstances change.
For more complicated situations you may speak with the Student Liaison Officer who will work with you to find a solution.
Payment Advice
I would like to clear my balance / would like to update the card used for payments / have got behind on my payments, is there a way I can pay this directly?
For ease, we have created a dedicated secure payment link which allows you to make a card payment towards your course at any time.
If you’d like to clear your balance or update your card with us, please refer to your enrolment confirmation for details of the payments due on your course and then visit our payment page to make a payment. If you wish to set up a payment plan for any future payments, please contact us on 0207 307 5922 (Monday to Friday, 9am to 5pm) to provide your details.
If you’re behind on your payments, please don’t worry, we’re here to help and will be happy to help get you back on track. Please refer to any communications you have received from us with details of the payments due and visit our payment page to make a payment.
Can I cancel my course and receive a refund?
Yes, in line with the terms and conditions of enrolment you have 14 days from receipt of your materials to decide if the course is suitable for you; if the course is not suited to you, please return the materials you have received in good and perfect order to the address indicated on your paperwork within 14 days, we recommend that you return the materials using a recorded/trackable service.
I have been enrolled for longer than 14 days and have decided that I no longer wish to complete my course. I would like to cancel my enrolment, how can I do this?
If you have elected to pay by a CCPT Instalment plan, you may terminate your participation on the course at any time by giving 2 months’ notice in writing via our cancellation request form. In line with the terms and conditions of enrolment, any outstanding payments plus any due during the notice period will be payable.
If you have elected to pay by third party finance, the agreement is binding and no cancellation can be processed after 14 days from enrolment. If you are having difficulties in meeting the required terms of your finance agreement, please do get in touch with Deko on 0800 294 5891 as we are aware that they have options available to assist with financial difficulty, such as a payment holiday and flexible payment arrangements. We suggest that you contact them directly for further assistance regarding this and we are assured that they will be happy to help as they have with other students.
Only in exceptional circumstances will cancellation of the agreement be considered and supporting evidence will be required, you can outline your request via our cancellation request form.
